Running UX and CxD Workshops

As part of the Conversation Design Institute’s mission to up-skill conversation designers worldwide, I have had the privilege of planning and leading numerous workshops for major clients (company names available upon request).

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Many companies enroll their employees in CDI certification programs and purchase workshops tailored to their specific chatbot needs. The first workshop I led was for a top tech company, where I trained two global teams on conversation design fundamentals over eight weeks. Since then, I have conducted workshops for leading banks in the UK and North America, as well as a renowned consumer product giant. In addition to teaching conversation design fundamentals, I have covered topics such as how to build a strong persona and how to design for more complex and difficult journeys. 

 

These workshops have not only up-skilled team members but also resulted in the creation of persona and tone-of-voice documentation that the teams have adopted. Additionally, they have led to long-term conversation design projects for CDI with several clients.